Well, I’ve been getting more and more frustrated with eBay over the last few months.
I set up a shop on there about a year ago as I thought it gave a better experience for potential customer to browse sections rather that have all my goodies just lumped together. The fees for the shop weren’t too bad either. The shop itself wasn’t very flexible on look and feel but I managed to give it the flavour of Quirky Purple.
Over the last year eBay have hiked the prices and just made it harder and harder to be a successful seller on there, especially if you are a smaller seller like myself.
eBay buyers are out for a bargain, but hey, who isn’t these days? It does annoy me though when I get people contact me and offer me a couple of quid for something I spent ages making and I think I’ve priced at a reasonable price (which is probably too low anyway for the amount of time I spent making it). It’s been quite a hassle on and off.
You can also seem to get the odd ‘bad buyer’ on eBay. At the end of last year, I had a lady buy 2 vintage items from me and she bought and paid for them as 2 separate transactions. She then complained I hadn’t combined postage – which is impossible when bought and paid for as 2 separate transactions. Anyway, I offered to do a PayPal refund to combine the postage. She then said that she wanted her money back for the 2 items as she wasn’t happy with them. No worries, says I (gritting my teeth as they were completely as described and she clearly just didn’t want them, but hey ho that happens sometimes), just return and I’ll refund. Oh no, says she, I haven’t got time for that, I’ll just leave you bad feedback. Seriously, that’s what she said, and she did indeed leave me poor feedback. I complained to eBay and they wouldn’t do anything as she said the items weren’t as described… even though I’d offered a return with a full refund. I’d never had poor feedback before and had built up a good reputation as a Top Rated Seller. I’ve always provided a full refund even if something didn’t fit or suit a buyer once they’d received it. I was gutted that eBay couldn’t help with this issue.
Anyway, enough of my rant. I’ve closed the shop. I still have a Quirky Purple account on there and will continue to use eBay for auctions of vintage goodies.
I’m now going to concentrate on my Etsy and Folksy shops. They seem to fit my handmade items so much better.
Enquiries from these sites are from genuinely interested buyers. The shops look beautiful too compared to eBay. I love the way you can have a look at a seller/maker’s profile and learn a little about them. Ordering custom items is so much easier too and a lot of my customers are requesting custom items.
I love being able to create treasuries and love seeing my items added into someone else’s treasury.
Sorry if this causes you any issues as a eBay buyer, but they have made it harder and harder for me to make it worth my while selling on there… c’mon over to Etsy where the water is lovely and warm 🙂
I totally agree with your decision to move to Etsy as it sounds like it suits what you are selling much better. After selling on ebay for a number of years now I’ve yet to receive such harsh treatment or negative feedback, but I know how it works and how some people can treat others on the site, so I know it will happen at some point. Other sites such as Etsy seem to have a different and more friendly atmosphere, something ebay are failing to address I think, from their fee structures to impersonal-looking listings.
That’s awful about your bad buyer 😦 some people have no sense. You are obviously a good seller, why would they ruin that for you! I love Etsy. I could browse on that site all day. good luck with your new store 🙂 xoxo
Best wishes for your Etsy / Folksy shops 🙂